We uncover the systems and behaviours holding your team back
So you can scale confidently toward your most ambitious goals
Growth starts and ends with your team. No matter what stage you’re at.
No product, cutting-edge tools, or flashy marketing campaign will get you where you need to be if your team isn’t firing on all cylinders.
It’s really that simple.
Your team—and how well they work together—is what scales your business. So, when communication breaks down, collaboration stalls, or alignment goes off course, progress comes to a halt.
That’s where we step in.
We partner with teams like yours to create real, lasting change by focusing on the systems and behaviours that power performance—so your team doesn’t just get by, they get ahead.
So, if you ask us, investing in your team (and the systems that support them) is the smartest move you can make for your business.
The numbers don’t lie…
How we work
Great teams don’t just happen. They’re built.
Your team’s challenges are unique, and your solutions should be too. That’s why our services work like LEGO blocks, not pre-set puzzles.
Each block represents a tool, strategy, or approach that snaps into place and builds on the others to create a cohesive system that evolves as your team grows and changes. And just like LEGO, the pieces are adaptable. You can always add, rework, or rebuild as you go.
Pre-made packages might be easier, but we're focused on what works, not what’s easy.
Whether you’re a team of 10 or 1000, if you’re looking to boost your company culture, improve team effectiveness, or support people's development, we’re here to work alongside you. Together, we’ll co-create solutions that get to the root of what’s really influencing your team dynamics, align our efforts with your long-term goals, and create real, lasting change.
Didn't have a “leave your heart at the door” mentality.
Looking for a consultant, we often felt like the person on the other side of the table wasn't emotionally intelligent enough to be able to wrap their head around scaling an emotionally intelligent business - but Sara was.
She had experience, was attentive to our relationship, and didn't have a leave your heart at the door' mentality.
Founder of Harc Creative
They didn’t just deliver a one-size-fits-all solution—they truly partnered with us.
Their approach was thoughtful, collaborative, flexible, and they were always open to feedback and iteration. What stood out most was their commitment to our success. They pushed us to think critically about our leadership and team dynamics, and the results have been transformative.
Business Casual didn’t just meet our expectations—they exceeded them.
Albert Huang, Learning and Development Manager, the College of Nurses of Ontario (CNO)
Our Lego Blocks
Feeling a bit lost in the LEGO box?
Not a problem. We’re here to help you find the right combination.
let’s walk you through our process
While every project gets its own customized LEGO set, there are 4 key phases to everything we do:
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UNCOVER
Get the Full Picture
In this phase, we listen, we ask the right questions, and we dig into the “why” behind your status quo—not just what’s not working.
We don’t just scratch the surface; we zoom out to see the entire system—how it’s influencing behaviour and how people are shaping that system right back. This is how we fundamentally transform how your team operates.
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CO-CREATE
Solutions That (Actually) Fit
Forget one-size-fits-all solutions—we’re your partners in every sense of the word. We’re going to challenge your thinking (a lot) and help you reimagine how your team operates. Together, we’ll co-create solutions that tackle your unique reality. Solutions your team can truly own from the start and that will endure long after we’ve left the room.
We’ll make sure you’re not just solving today’s problems, but setting your team up to take on tomorrow’s.
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ROLLOUT
Putting Plans into Action
We don’t just hand over a plan—we bring it to life alongside your team. We roll out your program with agile adaptability, making sure everyone stays in sync, while giving your leaders the support they need to champion meaningful change.
We’re not just rolling out a program; we’re building a high-performing team that welcomes growth and keeps the momentum going.
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RECALIBRATE
Fine-Tune for Sustainable Success
Culture change isn’t a “set it and forget it” process—it takes ongoing effort and iterations. We continuously assess what’s working and what’s not. We gather feedback and we adapt accordingly.
Our mission? To set you up for sustainable success by creating a new way of working that works for everyone. (And that continues working long after we’re gone.)
Not Clear on How This Comes Together?
See Our Work in Action:
client results
How CNO Transformed Leadership and Team Dynamics
With a tailored workshop series, we helped the College of Nurses of Ontario…
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32%
Increase participants’ knowledge of psychological safety by 32%, helping them foster environments where teams could be open and collaborative.
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45%
Boost preparedness for applying systems thinking by 45%, ensuring decisions considered broader organizational impact.
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48%
Increase leadership confidence, with nearly half (48%) of participants rating their understanding of critical leadership skills at the highest level by the end of the workshops.
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Want to know more about how we did it?
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These ways of working and leading are already making us better, so I can't imagine how far we can take this in the future.
The way Sara guided us through not only the task at hand, but the importance of each step, has instilled practices that we will carry through the lifetime of our business. These ways of working and leading are already making us better, so I can't imagine how far we can take this in the future. Her ability to come in, understand what you're after and translate that to actionable improvements is so undeniably valuable.
Founder of Social Circle
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One of her greatest skills is teasing out topics under the surface that need to be discussed and forcing them into the open. This is craft excellence at its best.
She formulates a clear plan and then listens, crafts, and adapts on the fly. The containers that she creates invite active participation and encourage engagement in discussion and content creation. She moves easily between highly structured and unstructured sessions and has the ability to keep a senior set of stakeholders focused on outcomes. One of her greatest skills is teasing out topics under the surface that need to be discussed and forcing them into the open. This is craft excellence at its best. If you have the chance to work with Cat, take it.
Lawrence Mandel, VP of Engineering at Shopify
Not Sure Which Service Will Benefit Your Team Most?
Let’s hop on a 30-minute call to figure out how we can support your team’s growth and performance.